ISO 9001 is based on the Plan-Do-Check-Act (PDCA) methodology and provides a process approach to control the quality of products and services provided, taking risks and opportunities into consideration during implementation of QMS.
The auditable requirements are focusing on:
- Context of the organization
- Leadership
- Planning
- Support
- Operation
- Performance Evaluation
- Improvement
By implementing these elements in the operation, it help the companies to achieve continual improvement, reducing risks and enhance customer satisfaction.